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Tools

Thomas-Kilmann Conflict Mode Instrument

A widely-used, self-assessment instrument measuring an individual's behaviour in conflict situations devised by Kenneth W Thomas and Ralph H Kilmann.

What it measures:

The Thomas-Kilmann Conflict Mode Instrument has five conflict-handling modes:

• Competing: the goal is 'to win'
• Avoiding: the goal is 'to delay'
• Compromising: the goal is 'to find a middle ground'
• Collaborating: the goal is 'to find a win-win solution'
• Accommodating: the goal is 'to yield'

The instrument's non-evaluative approach helps individuals to understand how often they use each of the five conflict-handling modes and they learn about the most appropriate uses for each mode and how to increase their 'comfort-level' for less-used styles.

Conflict is a natural and expected part of all our interactions with others. There is no right way or wrong way to handle conflict. Each situation is different and we need to adjust our conflict handling style when appropriate. The Thomas-Kilmann Conflict Mode Instrument helps individuals appreciate the different ways to handle conflict and understand their own personal conflict handling style.

Once able to analyse a situation and apply the appropriate conflict-handling 'mode', individuals are able to resolve matters positively and productively.

Applications

The Thomas-Kilmann instrument is very versatile and widely used for many purposes, including:

• Conflict and change management
• Leadership development
• Performance improvement
• Team building
• Increased employee satisfaction
• Enhanced communication
• Staff retention

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